Empowering Insurance Agencies, Wholesalers, MGAs & Carriers with Expert Virtual Support
25+ Years in Insurance. 10+ Years in Virtual Assistance. 100% Dedicated to You.
The VA-US Insurance Vertical, provides highly trained, Philippines-based Virtual Assistants exclusively for the insurance industry. Our team brings together over 25 years of hands-on experience in commercial insurance—as agents, brokers, underwriters, and sales leaders—with over a decade specializing in delivering virtual support that truly understands your world.
Empowering Insurance Agencies, Wholesalers, MGAs & Carriers with Expert Virtual Support
25+ Years in Insurance. 10+ Years in Virtual Assistance. 100% Dedicated to You.
The VA-US Insurance Vertical, provides highly trained, Philippines-based Virtual Assistants exclusively for the insurance industry. Our team brings together over 25 years of hands-on experience in commercial insurance—as agents, brokers, underwriters, and sales leaders—with over a decade specializing in delivering virtual support that truly understands your world.
Why Choose VA-US?
Exclusive Insurance Focus
We serve only insurance agencies, wholesalers, MGAs, and carriers. That’s it. Our VAs speak your language, know your workflows, and are trained to blend seamlessly into your operations.
Rigorous 2-Week Onboarding
Before Day One, every VA goes through an in-depth two-week training program. We ensure they’re ready to absorb your processes and hit the ground running.
Culture-Driven. Family-Focused.
We build a workplace our people love. Our inclusive, family-like culture empowers our VAs to represent your brand with pride and passion. Happy teams create exceptional customer experiences.
High Retention. Low Turnover.
Our strong internal culture results in long-term team members who are deeply committed to both VA-US and our client partners. That stability means fewer disruptions and better results.
Customized to Your Needs
We don’t do cookie-cutter. Whether it’s administrative support, policy checking, CRM management, lead generation, renewal processing, or customer service—our VAs are prepared to learn and execute your workflows.
What Our VAs Can Do for You
- Policy Administration & Data Entry
- Certificate of Insurance (COI) Processing
- Renewal Tracking & Follow-Up
- CRM & AMS Management (e.g., Applied, Vertafore, Hawksoft)
- Claims Follow-Up
- Lead Qualification & Appointment Setting
- Underwriting & Submission Support
- Client Communications & Service Requests
- Employee Benefits Eligibility (Adds, Terms, Changes)
- Spreadsheeting
- And many more non-license requiring tasks
- Policy Administration & Data Entry
- Certificate of Insurance (COI) Processing
- Renewal Tracking & Follow-Up
- CRM & AMS Management (e.g., Applied, Vertafore, Hawksoft)
- Claims Follow-Up
- Lead Qualification & Appointment Setting
- Underwriting & Submission Support
- Client Communications & Service Requests
- Employee Benefits Eligibility (Adds, Terms, Changes)
- Spreadsheeting
- And many more non-license requiring tasks
The VA-US Difference: People First, Process Ready
We don’t just place virtual assistants—we invest in long-term partnerships. By making our team members feel valued, included, and part of something bigger, we help create a consistent, positive experience for you and your customers. Our VAs aren’t just staff—they’re family.
The VA-US Difference: People First, Process Ready
We don’t just place virtual assistants—we invest in long-term partnerships. By making our team members feel valued, included, and part of something bigger, we help create a consistent, positive experience for you and your customers. Our VAs aren’t just staff—they’re family.
Let’s Build Your VA Team
If you’re ready to grow your agency or operation with experienced, insurance-trained virtual assistants who care about your business as much as you do, let’s talk.